Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website or services. The types of information we collect include, but are not limited to:

• Name – your first and last name as provided through our contact or estimate forms.
• Phone Number – your mobile or home phone number used for callbacks, SMS communications, and appointment scheduling.
• Email Address – used for sending estimates, confirmations, project updates, and promotional communications.
• Information Submitted Through Forms – any details you submit via our website forms, including project descriptions, service inquiries, preferred contact times, and any other information you choose to provide.

We collect this information only when you choose to provide it to us. We do not automatically collect sensitive personal information unless you voluntarily submit it.

How We Use Your Information

The personal information we collect is used solely for legitimate business purposes. Specifically, we use your information to:

• Provide Estimates and Services – to respond to your inquiries, prepare free project estimates, and deliver our epoxy floor coating and concrete services.
• Schedule Appointments – to coordinate site visits, installation dates, and follow-up appointments at your convenience.
• Customer Support – to respond to your questions, concerns, and service requests in a timely and effective manner.
• Project Updates – to keep you informed about the status of your ongoing project, including start dates, milestones, and completion.
• Marketing Communications – with your consent, to send you information about promotions, special offers, and relevant services that may interest you. You may opt out of marketing communications at any time.

We will not use your information for any purposes beyond what is described in this policy without first obtaining your explicit consent.

SMS Consent & Communications

We Coat Concrete offers SMS (text message) communications as a convenient way to stay in touch with our customers regarding their projects and services.

You may opt in to receive SMS messages by submitting your mobile number through any form on our website or by verbally agreeing to receive text messages during a phone or in-person consultation. Your consent to receive SMS messages is entirely voluntary.

Opt-Out Instructions

You have the right to opt out of receiving SMS messages from We Coat Concrete at any time. We make it easy to unsubscribe:

After sending STOP, you will receive a one-time confirmation message and will no longer receive SMS messages from us. If you need help or have questions about our messaging program, reply HELP and a member of our team will assist you. You may also contact us directly via phone or email to request removal from our SMS list.

Message & Data Rates Disclosure

The number of messages you receive will depend on your level of interaction with We Coat Concrete and the status of your project. Standard carrier messaging rates may apply based on your mobile plan. We Coat Concrete is not responsible for any charges imposed by your wireless carrier related to SMS communications. Contact your wireless provider for details about your messaging plan.

Non-Sharing of Mobile Information

We Coat Concrete takes your privacy seriously and is firmly committed to protecting the personal information you share with us.

Your mobile phone number and any related SMS consent data will never be sold, leased, or disclosed to third-party advertisers, marketers, or data brokers. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or business, strictly under confidentiality obligations and only to the extent necessary to perform their services.
• When required by law, regulation, or legal process (e.g., a court order or government request).
• To protect the rights, property, or safety of We Coat Concrete, our customers, or others.

Data Security

We are committed to maintaining the security of your personal information. We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

These measures include, but are not limited to, secure data storage, limited employee access to personal information on a need-to-know basis, and regular review of our data collection and storage practices.

However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

Changes to This Privacy Policy

We Coat Concrete reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.